Frequently asked questions
These are the most frequently asked questions, in any case do not hesitate to contact us for any other questions or queries.
Information and frequently asked questions COVID-19 here:
The cot is free, it is only necessary the previous reservation.
It has a cost of 7€ night/vehicle
The spa has a cost of 4€ per hour
Prior reservation at reception.
It is a price per room, not charged per person.
The keys are delivered from 3:00 p.m., and the delivery of the keys can be extended until 4:00 p.m. depending on the volume of departures that day.
Departure from the rooms is at 12:00h.
If there is the possibility of leaving at 17:00 hours, depending on availability. There are packages that include it, otherwise it has an additional cost of 20€. You must notify the hotel reception as late check-out cannot be guaranteed. It is possible that in certain seasons it is not possible to leave later than 12:00 hours.
From the opening to the closing of the season there are scheduled activities and shows for children and adults. Depending on participation, activities are extended or shortened, but there is always a schedule available for activities.
No, drinks are not included in the prices.
The prices shown are inclusive of VAT and do not include the city tax which is settled at reception at the rate of 1,32€ per adult over 16 years old per night. (maximum charge 7 nights)
Pets are not allowed.
Children are allowed in the spa area. They must always be accompanied by an adult and can only use the heated pool. The rest of the facilities are not accessible to them.
Two children are free except from 01/07 al 03/09. In this period the first child is free and the second child has a discount of -50% son the adult rate. From 13 years old children count as adults.
It is possible to cancel or change the date of a reservation 3 days before arrival without penalty. Cancellations2 days prior to arrival will incur a charge and must be notified in writing to [email protected] or by replying to the booking confirmation email.
We have connecting rooms, since to book them is required to pay for 2 rooms. You can check availability and prices by email [email protected]. Then they must wait for confirmation from the hotel as they are blocked.
You can reserve your room with sea views during the reservation process, you can choose the Sea View room for a small supplement of €20/day.
All rooms are equipped with 2 beds of 1.35 cm. They are separated and it is possible to put them together.
We do not have room service.
Our kitchen is buffet style and you will always find food suitable for coeliacs. It is also possible to organize a programmed menu for the whole stay.
The timetable is as follows:
- BREAKFAST 8-10:30 AM
- LUNCH 13-15
- DINNER 19:30-22
Our beach is a public beach. We take care of keeping it clean of bottles and possible plastics but the cleaning of the beach is in charge of the Town Hall.
We do not have parasols.
We do have sunbeds available and they are free for both the swimming pool and the beach.
It is a free service and it is forbidden to reserve sunbeds. In the case of leaving it for more than 1 hour, even if your towel is occupying it, the hotel maintenance staff will leave it free for another customer removing your towel.
We do not have towel rental. You must bring your own as it is not possible to use the towels of the rooms.
In the bathroom of the room you will find a hand-held hairdryer.
In all the rooms there is available a minibar that maintains the temperature of the products. It is always empty so that each guest can deposit their own products. If you wish to refill it with cafeteria items, an order is placed so that the waitress on duty can refill the minibar.
No, the city tax is 1,32€ per adult per night.
It includes dinner on the day of arrival and breakfast on the day of departure. Please note that drinks are not included during dinner.
Includes dinner on the day of arrival and breakfast + lunch on the day of departure. Please note that drinks are not included during dinner and lunch. If you want to change dinner for lunch you will have to notify the hotel at least 24 hours before arrival
Yes, as long as you let reception know at least 24 hours in advance.
Here we go!
Urbanization Roques Daurades,
Cala Bon Capó, s/n,
43860 Ametlla de Mar,
(+34) 977 457 791.
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